Terms of Service

eugenia is operated by WAGMI TECH, S. DE R.L. ("WAGMI TECH", "we", "us"), a company registered in San Pedro Sula, Cortés, Honduras. These terms govern the use of the eugenia websites (eugeniachat.ai and app.eugeniachat.ai), the eugenia platform, and the messaging service that processes conversations on behalf of the businesses that use eugenia.

By using eugenia you accept these terms. If a business has signed a separate written commercial agreement with WAGMI TECH, that agreement governs its relationship with us, and these terms apply to the extent they do not contradict it.

eugenia is an AI conversation platform for businesses. A business connects its messaging channels (such as its WhatsApp number) and eugenia answers, qualifies and routes its customer conversations, with handoff to human agents and an audit trail of what the AI and the team did.

eugenia is a tool operated by the business that contracts it. It is not a party to the commercial relationship between that business and its own customers, and it does not provide legal, financial, medical or professional advice of any kind.

Business clients: the company that contracts eugenia and the members of its team who use the platform. The business is responsible for the use its team makes of eugenia and for the accounts it creates.

End users: people who message a business that uses eugenia. They are customers of that business, not of WAGMI TECH. Their conversation is with the business; eugenia processes it on that business’s behalf.

Platform accounts are personal and must not be shared. The business is responsible for keeping credentials secure, for the actions taken from its accounts, and for revoking access when a team member leaves.

Access is granted by role. Attempting to reach data, tenants or functions outside the role granted to an account is a breach of these terms.

eugenia uses AI models to generate replies. AI output can be wrong, incomplete or out of date. We do not guarantee the accuracy, completeness or suitability of any AI-generated response, and no reply produced by eugenia should be treated as a verified statement of fact by WAGMI TECH.

The business is responsible for reviewing what eugenia says on its behalf: prices quoted, availability, commitments, promises and any other statement reaching its customers. The platform provides transcripts, audit records and human handoff precisely so the business can supervise and correct that output.

Anything the business commits to its customers through eugenia is a commitment of that business, not of WAGMI TECH.

The business supplies the content eugenia works from — catalog, prices, policies, hours, scripts, documents and any other material it loads or connects. It is responsible for that content being accurate, up to date, lawful, and its to use.

The business is also responsible for having the legal basis to message the people it messages, for honoring opt-outs, and for complying with the consumer, advertising and data protection rules that apply to its own activity.

eugenia may not be used to send spam or unsolicited messages outside Meta’s rules and the applicable messaging policies; to distribute illegal content, malware or content that infringes third-party rights; to impersonate another person, business or brand; to harass, defraud or deceive; to circumvent platform limits, rate limits or security controls; or to resell or expose the service to third parties without our written agreement.

We may suspend or restrict the service, in whole or in part, if we detect a breach of this section, a risk to the platform or to other clients, or a requirement from Meta or another provider. Where circumstances allow, we notify the business first and give it a chance to correct the issue.

eugenia depends on third-party platforms — notably Meta’s WhatsApp Business Platform — and on the AI, transcription, hosting and infrastructure providers that support the service. Use of those platforms is also subject to their own terms and policies, and the business must comply with them.

We do not control those platforms. Changes to their APIs, pricing, policies, quality ratings or availability, and suspensions or restrictions they apply to a phone number, account or business, can affect or interrupt the service. Messaging fees charged by Meta for conversations, where they apply, follow Meta’s own pricing and are not set by us.

We work to keep eugenia available and running correctly, but the service is provided without a committed uptime percentage unless a written agreement with the business states one. Interruptions can occur due to maintenance, incidents, third-party failures or force majeure.

We may perform maintenance that briefly interrupts the service, and we aim to schedule planned work to reduce impact. Support is provided through the channels and hours agreed with each business.

Fees, billing cycle, payment terms and scope are set in the written commercial agreement with each business. This page does not set prices and does not constitute an offer.

Charges billed to the business by third parties — for example Meta’s conversation fees — are governed by those third parties’ terms and are separate from what is agreed with WAGMI TECH, unless the agreement states otherwise.

How we collect, use, share and protect personal data is described in our Privacy Policy, which forms part of these terms. Deletion requests are handled as described in Retention and deletion.

For conversations with end users, the business decides why and how that data is used, and eugenia processes it on the business’s behalf to provide the service.

The eugenia platform — software, interface, brand, documentation and everything we build to deliver the service — belongs to WAGMI TECH. These terms grant the business a non-exclusive, non-transferable right to use the service during the term of its agreement, and nothing more.

The content the business loads, and the conversations and records generated for it, remain the business’s. The business grants us only the permission needed to operate the service on its behalf: process, store, transmit and display that content to deliver eugenia.

If a business sends us suggestions or feedback, we may use them to improve the service without owing anything for them.

The service runs for the term agreed in the commercial agreement. Either party may end the relationship as that agreement provides.

We may suspend the service for breach of these terms, non-payment, or a requirement from a platform or authority. On termination, access to the platform ends and conversation data is deleted or anonymized as described in the Privacy Policy. The business is responsible for exporting the data it wishes to keep before its access ends.

The service is provided as is. Beyond what these terms and the applicable agreement state expressly, we make no warranty that the service will be uninterrupted, error-free, or fit for a particular purpose, and we do not warrant the accuracy of AI-generated output (see section 5).

To the maximum extent permitted by Honduran law, WAGMI TECH is not liable for indirect damages, lost profits, lost business opportunities, or for the consequences of commitments the business makes to its customers through eugenia, of content the business supplies, or of failures, changes or suspensions on third-party platforms. Nothing in these terms limits liability that the law does not allow us to limit.

We may update the service and these terms. When we change these terms we publish the new version on this page with an updated effective date; for changes that materially affect a business client, we also notify it through the agreed channel. Continuing to use the service after a change means accepting the new version.

These terms are governed by the laws of the Republic of Honduras, and any dispute is submitted to the competent courts of Honduras, unless the written agreement with the business states a different mechanism.