Use Case
Never lose a WhatsApp lead again
They message you on WhatsApp at 9pm and nobody answers. By morning, they've bought from whoever did. eugenia replies in seconds, qualifies with real signals, and hands your team leads ready to close.
Your leads live on WhatsApp. Your team doesn't — not at 9pm.
In Latin America, buyers don't fill out forms — they open WhatsApp and write. They ask about prices at night, on weekends, on holidays. Every hour that message sits unanswered, the odds it becomes a sale drop.
The result: your best leads — the ones motivated enough to write first — go cold before anyone reads them. And nobody can tell you afterward how many you lost, because there's no record of what was asked or when.
How eugenia turns messages into qualified leads
Answers in seconds, 24/7
Every WhatsApp message gets an immediate, useful reply — text, voice notes, or photos. Instagram and Messenger inquiries are captured and redirected into the same WhatsApp conversation.
Qualifies with real signals
Contact details, budget, purchase timeline — weighted signals collected naturally in conversation move each lead through new, qualified, and converted stages.
Delivers to your CRM
Qualified leads are pushed to any CRM via a signed webhook, and handoffs land assigned in a specific advisor's inbox with the full conversation thread.
What happens after the lead
Most bots capture a phone number and stop. eugenia keeps the whole story: the full transcript and timeline of every conversation live in the inbox, and every field the AI extracted — budget, timeline, contact data — shows the model that extracted it and how confident it was, editable by your advisor if anything's off. Your team walks into every follow-up knowing exactly what the lead asked and what they were told.
And when a lead goes quiet, eugenia follows up automatically — always inside Meta's 24-hour messaging window, so re-engagement stays compliant. Conversations can also be routed by zone or team, so the right advisor gets the right lead.
Who this is for
Sales teams
Stop losing after-hours WhatsApp leads. eugenia answers first, qualifies, and hands you conversations with full context — assigned, not dumped in a pile.
Business owners
Your WhatsApp number becomes a sales channel that never sleeps — with in-app reports showing leads, funnel stages, and response times.
Multi-branch operations
Route conversations by zone or team, run multiple companies with separate roles and permissions, and see each operation's numbers separately.
Frequently Asked Questions
How does eugenia qualify leads? +
With real, weighted signals — contact details shared, budget mentioned, purchase timeline — collected naturally during the WhatsApp conversation. Leads move through defined stages: new, qualified, converted. No black-box "intent score" you can't explain.
Can eugenia push leads to my CRM? +
Yes. When a lead is ready, eugenia pushes it to any CRM that accepts an HTTP webhook — which covers virtually all of them, including custom systems. Every delivery is signed with HMAC so your CRM can verify it really came from eugenia.
What happens when a lead wants a person? +
The conversation lands assigned in a specific advisor's inbox with the complete thread, and the bot pauses. Handoff triggers are configurable per company — explicit request, negative sentiment, and a backstop that guarantees a promised handoff actually happens.
What about leads that go quiet? +
eugenia follows up with cold leads automatically, always respecting Meta's 24-hour messaging window — so re-engagement stays compliant and your WhatsApp number stays healthy.
Ready to answer every lead?
Schedule a demo and watch eugenia qualify a WhatsApp lead end to end — reply, signals, CRM push.
Request a Demo