What Automated Reports deliver
Darwin gives you no report. You have no idea how many conversations your agent handled this week, how many escalated, how many resolved cleanly, or whether performance is trending up or down.
Eugenia sends you that picture automatically — daily and weekly.
What the report covers
Volume
- Total conversations initiated
- Conversations completed vs. abandoned
- Peak hours and days
Quality
- Resolution rate — conversations that ended without escalation
- Escalation rate — conversations handed to a human
- Flagged conversation rate — conversations that triggered an alert
Agent health
- Average turns to resolution
- Response consistency score
- Top flag categories (what the agent got wrong most often)
Trends
- Week-over-week and day-over-day comparisons
- Improving vs. declining metrics highlighted
Who it’s for
The report is designed for business owners and ops managers — people who need to know if the AI agent is performing but don’t have time to review individual conversations every day.
If something looks wrong in the report, they open the dashboard and drill down. If everything looks healthy, the report is a 30-second confirmation and nothing more.