Know how your operation is really doing
You can’t manage what you can’t see. How fast does each advisor respond once the bot hands off? Which channel brings the leads that convert? Where in the funnel do opportunities die?
eugenia’s reports answer those questions inside the platform — no exports, no spreadsheet archaeology.
What you can measure
- Team performance — response times per advisor, with human time separated from bot time, so nobody gets credit or blame for what the AI did
- Channels — where your conversations and leads come from
- Leads and funnel — volume through new → qualified → converted, and where it drops
- SLA — whether conversations are being answered within the thresholds you care about
- Activity heatmap — when your customers actually write, by day and hour
Human time vs. bot time
This is the metric most tools get wrong. If the bot answered in two seconds and your advisor took four hours to follow up, a blended average hides the problem. eugenia splits the two — so you coach your team on their numbers, not the AI’s.
Reports that are never stale
Reports live in the platform. When you open them, you’re looking at the current picture — not a snapshot somebody’s inbox received last Monday. Check them daily in thirty seconds, or drill in when something looks off.
Related features
- Audit & AI Provenance — See what your AI did, field by field
- Human Handoff — Conversations land assigned in your advisor’s inbox
- Integrations — Slack notifications and signed lead webhooks to your CRM
Want numbers you can run the business on? See our plans or request a demo below.