Use Case
Every customer answered. Every answer accountable.
eugenia answers your customers on WhatsApp around the clock — voice notes and photos included — brings in your team the moment it matters, and keeps a verifiable record of every interaction.
The engagement gap
Your customers write on WhatsApp at 10pm. They send a voice note instead of typing. They attach a photo of the product they want. And then they wait — while your team is asleep and your competitors' phones are on.
Most businesses lose these conversations outright. The ones running a basic bot lose them slower: canned replies, ignored voice notes, and a customer typing "I want to talk to a PERSON" at a machine that won't budge.
How eugenia engages customers
Talks like your customers talk
Text, voice notes, photos — eugenia transcribes audio, understands images, and answers naturally, so the customer never has to adapt to the bot.
Knows when to step aside
Ask for a person and eugenia hands off. Sentiment turns negative and eugenia hands off. Rules are configurable per company — and the bot pauses when a human takes over.
Handoffs with full context
The conversation lands assigned in a specific advisor's inbox with the entire thread — so your customer never repeats themselves and your advisor never walks in blind.
Engagement quality you can verify
Most engagement tools tell you how many conversations happened. eugenia lets you verify how they went. Every conversation keeps its full transcript and timeline in the inbox. Every action — by your team, by the system, by the AI — lands in a unified audit log you can filter by actor, resource, and date.
And every piece of data the AI extracts carries its provenance: which model produced it and how confident it was, visible and correctable by your advisors. In-app reports close the loop — response times per advisor with human time separated from bot time, SLA, funnel, and an activity heatmap of when your customers actually write.
Who this is for
Customer-facing teams
Let eugenia absorb the routine questions and hand you the conversations that need a human — assigned, with full context, bot paused.
Business owners
Answer every WhatsApp message within seconds, day and night — and check in-app reports to see it's actually happening.
Operations leaders
Scale attention without scaling headcount, with routing by zone or team, multi-company roles, and an audit trail behind every interaction.
Frequently Asked Questions
What happens when a customer asks for a person? +
eugenia hands off. The conversation lands assigned in a specific advisor's inbox with the complete thread, and the bot pauses so nobody talks over your team. Handoff also triggers on negative sentiment, and a deterministic backstop guarantees that if the bot promises a human, a human actually arrives.
What if the AI says something it shouldn't? +
You have the complete record. Every conversation keeps its full transcript and timeline in the inbox, every action by the AI sits in the unified audit log, and every field the AI extracted shows its model and confidence — editable by your team. You verify with evidence, not with the bot's word.
Can eugenia handle voice notes and photos? +
Yes — that's how customers actually talk on WhatsApp. eugenia transcribes voice notes and responds to what was said, and understands photos sent in the conversation. No "sorry, I can only read text."
How do I know the quality is holding up? +
In-app reports show response times per advisor — separating human time from bot time — plus SLA tracking, channels, funnel, and an activity heatmap of when customers write. When something looks off, the audit trail lets you drill into exactly what happened.
Ready to answer every customer?
Schedule a demo and see eugenia handle a real WhatsApp conversation — voice note, handoff, audit trail and all.
Request a Demo