When something goes wrong, have the record
Eventually a customer will dispute what your bot said. Eventually you’ll wonder who changed a lead’s status, or why the bot paused mid-conversation. The question is whether you’ll have evidence or guesses.
eugenia records every action — by users, by the system, and by the AI — in one unified audit trail, so you answer with the record, not from memory.
One log, one writer
A single system component owns all writes to the audit log. Every entry captures the actor, the resource touched, and the timestamp. Users, advisors, and integrations can’t insert or modify entries — which means the log reflects what actually happened, not what someone later said happened.
Denied access attempts are logged as well. You see not only what your team did, but what the platform refused to let happen.
Find anything in seconds
The trail lives in the platform UI and filters by:
- Actor — a specific user, the system, or the AI
- Resource — the conversation, lead, or configuration that was touched
- Date — narrow to the exact window you’re investigating
No ticket to support, no waiting for an export. Open the platform, filter, read.
Built for real accountability
- Customer disputes — the full transcript and timeline of every conversation live in the inbox; what was said is what’s stored.
- Team questions — who reassigned that lead? Who changed the bot’s configuration? Filter by actor and know.
- Data rights — export or delete a contact’s data on request (Hábeas Data), with the operation itself logged.
- Configuration safety — a config change that would degrade the bot’s knowledge is blocked server-side before it publishes, so a bad edit can’t silently break your brain.
Related features
- Audit & AI Provenance — Model, confidence, and prompt fingerprint on every AI-extracted field
- Human Handoff — Conversations land assigned in your advisor’s inbox
- Operational Reports — Team, funnel, and response-time metrics in the platform
Want accountability built in from day one? See our plans or request a demo below.