Privacy Policy

eugenia is operated by WAGMI TECH, S. DE R.L. ("WAGMI TECH", "we", "us"), a company registered in San Pedro Sula, Cortés, Honduras. eugenia is an AI conversation platform: businesses connect their messaging channels (such as WhatsApp) and eugenia answers, qualifies and routes their customer conversations, with human handoff and an audit trail.

This policy covers the eugenia websites (eugeniachat.ai and app.eugeniachat.ai), the eugenia platform used by business teams, and the messaging service that processes conversations on behalf of the businesses that use eugenia.

If you are a business team member with a eugenia account, WAGMI TECH is responsible for the account data described below.

If you are a person messaging a business that uses eugenia (for example, writing to a company’s WhatsApp number), that business decides why and how your conversation data is used; eugenia processes it on the business’s behalf to provide the service. Even so, you can always contact us directly about your data (see sections 8 and 10).

Conversations: your phone number or channel identifier, profile name, the content of the messages you exchange with the business (including text, audio and media), timestamps and delivery metadata — received through Meta’s WhatsApp Business Platform when you message a business’s WhatsApp number.

Lead and service records: structured fields derived from the conversation (for example: interest, zone, product), handoff status, and the audit records of what the AI and the team did.

Platform accounts: name, email address, role, and activity logs of business users of the eugenia platform.

Website and platform: our marketing site does not use advertising trackers or analytics cookies. If you submit a contact or demo form, the information you provide is used only to respond to you. The eugenia platform uses strictly necessary cookies to keep business users signed in (including Google sign-in where the business uses it). Our hosting providers may keep standard technical logs (such as IP address) to operate and protect the service.

To operate the service: receive messages, generate AI responses on behalf of the business, capture and qualify leads, route conversations to human agents, and notify the business team.

To keep an auditable record: eugenia preserves transcripts, status changes and handoffs so businesses can review what was said and done.

To secure and improve the service: monitoring, abuse prevention, debugging and quality review.

We do not sell personal data, and we do not use your conversations for advertising.

eugenia uses AI model providers to generate responses, and a speech-to-text provider to transcribe voice notes. Conversation content is sent to these providers strictly to produce the reply, transcription or analysis. Our AI model providers operate under provider terms and settings under which conversation data is not used to train their models.

Conversations on WhatsApp are delivered through Meta’s WhatsApp Business Platform. When you message a business on WhatsApp, your messages are also processed by Meta under its own terms and privacy policy. eugenia receives messages from and sends replies through Meta’s APIs on behalf of the business that owns the WhatsApp number.

We share data only with: (a) the business you are messaging — the conversation belongs to it; (b) service providers that help us run eugenia (cloud hosting, AI providers, and messaging platforms such as Meta), bound to process the data only for the service; and (c) authorities when the law requires it.

Conversation and lead data is kept while the business’s service relationship with eugenia lasts, or for the shorter period the business instructs. When that relationship ends, we delete or anonymize the associated conversation data within 90 days, unless the law requires us to keep it longer. Account data is kept while the account is active.

You can request deletion of your personal data at any time, free of charge, and we will carry it out. To do so: (1) write to contacto@wagmi-tech.com and include the phone number you used to message the business (or the email of your platform account); (2) we will confirm the request and verify your identity; (3) we will delete the data within 30 days and confirm it to you. If the business you messaged is the controller of the data, we notify it as part of executing your request.

Data is encrypted in transit, credentials and integration secrets are stored encrypted, access is limited by role, and administrative actions are recorded in an audit trail.

You may request access to, correction of, or deletion of your personal data, object to its processing or ask us to restrict it. Write to us at the address in the Contact section and we will respond within a reasonable time. Deletion requests are honored as described in section 8.

eugenia is a business tool and is not directed to children. We do not knowingly collect data from minors.

If we change this policy, we will publish the new version on this page with an updated effective date.

WAGMI TECH, S. DE R.L. — San Pedro Sula, Cortés, Honduras.
Privacy requests: contacto@wagmi-tech.com