Trust the data, verify the AI
Most AI chat tools ask you to take the AI’s word for it. A lead shows up in your pipeline with a budget and a timeline — but where did those numbers come from? Which version of the bot wrote them? How sure was it?
eugenia answers all three, on every field.
Provenance on every AI-extracted field
When eugenia’s AI pulls data out of a conversation — contact details, budget, purchase timeline — each field carries its own provenance:
- Which model extracted it — so behavior changes are traceable to a specific brain
- How confident it was — a score your advisor sees before trusting the value
- A fingerprint of the exact prompt used — so you can trace any output back to the configuration that produced it
Your advisor sees all of it and can correct any field on the spot — so bad data never reaches your pipeline unchallenged. No other tool in this space shows its work like this.
One audit log for everything
Underneath the provenance layer sits a unified audit log. Every action — by a user, by the system, or by the AI — is recorded with actor, resource, and timestamp. Denied access attempts are logged too, so you know not just what happened, but what was blocked.
A single component owns all writes to the log. Nobody edits history by hand.
The full story of every conversation
Open any conversation in the inbox and you get the complete transcript plus a timeline: when the customer wrote, when the bot answered, when a human took over, what data was extracted. When a customer disputes what was said, you have the exact record.
Related features
- Unified Audit Trail — Every action recorded, filterable, with denials included
- Human Handoff — Conversations land assigned in your advisor’s inbox
- Operational Reports — Team, funnel, and response-time metrics in the platform
Ready to see your AI show its work? Check our plans or request a demo below.