What the Audit Dashboard does
Darwin gives you a live chat widget. It does not give you any record of what happened after the conversation ended.
The Eugenia Audit Dashboard changes that. Every conversation is captured, stored, and made searchable. You can see:
- What the agent said — full transcript, word for word
- How the customer responded — including frustration signals and escalation triggers
- How it was resolved — completed, escalated, flagged, or abandoned
- When it happened — precise timestamps per message
Why this matters
AI agents make mistakes. Darwin makes mistakes. All AI chat agents make mistakes. The question is whether you know about them.
Without an audit trail, you find out about problems when customers complain publicly, when deals fall through without explanation, or when a compliance auditor asks for records you don’t have.
With Eugenia’s Audit Dashboard, you find out immediately — and you have the evidence to act on it.
What you can do with it
- Spot patterns — Is the agent consistently mishandling a certain type of question? Filter by topic or flag type and find out.
- Coach your agent — Use real conversations to improve prompts, escalation rules, and response templates.
- Resolve disputes — When a customer says the agent promised something it shouldn’t have, you have the exact transcript.
- Pass compliance audits — Exportable records with timestamps and agent version metadata.
How it connects to the rest of the audit stack
The dashboard is the hub. Real-time alerts feed flagged conversations into the priority queue. The human review queue pulls from the same data. Automated reports summarize what the dashboard shows over time. Everything connects.