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Webhook Integrations

Push Eugenia audit events to any system that accepts HTTP POST — Slack, n8n, Zapier, your CRM, or a custom endpoint. Eugenia fits into your stack.

What Webhook Integrations do

Eugenia doesn’t try to replace your entire stack. You have a CRM, a communication tool, a workflow automation setup. Eugenia plugs into all of it via webhooks.

Every significant audit event in Eugenia can fire a webhook to any HTTP endpoint. Your systems receive the event, process it, and take action — automatically.

Common integration patterns

Slack When a conversation is flagged, post a message to your ops channel with a link to the review queue. Your team sees it immediately without checking another dashboard.

n8n or Zapier When an alert fires, trigger a workflow that creates a CRM task, sends a follow-up email to the customer, or escalates to a senior account manager.

CRM (HubSpot, Salesforce, custom) When a conversation completes, push the transcript summary and resolution status to the customer’s CRM record. Sales and support always have the full picture.

Custom endpoint Post to any URL. Your backend receives the payload, processes it, and does whatever your business logic requires.

Event types you can subscribe to

Frequently Asked Questions

What events can trigger a webhook? +

Conversation completed, conversation flagged, alert triggered, review queue item added, report generated, and agent health score change. Each event type can be toggled independently.

What does the webhook payload look like? +

JSON. Each event includes event type, timestamp, conversation ID, customer identifier (if available), flag category (if applicable), and a link to the full conversation in the dashboard.

Do I need a developer to set up webhooks? +

No. Webhook configuration is done through the Eugenia dashboard — paste your endpoint URL, select the events you want, and test the connection with one click.

What if my endpoint is down when an event fires? +

Eugenia queues failed webhook deliveries and retries with exponential backoff for up to 24 hours. Failed deliveries are logged and visible in the dashboard.

Ready to see this in action?

Schedule a live demo and we'll walk you through Eugenia's full audit stack.

Request a Demo