Your customers don’t type. eugenia listens.
Watch how people actually use WhatsApp in Latin America: they hold down the mic and talk. Budgets, addresses, questions, complaints — all in voice notes. Then they snap a photo of the product, the receipt, the broken part.
Most bots go silent right there. eugenia keeps the conversation going.
Voice notes, understood
When a customer sends an audio, eugenia transcribes it and responds to what was said — the customer talks the way they always talk, and gets a real answer back. No “sorry, I can only read text,” no dead conversation, no lead lost because someone preferred talking to typing.
Photos, understood too
A customer sends a photo mid-conversation — eugenia understands what’s in the image and keeps the thread moving. The conversation flows the way conversations actually flow, with mixed text, audio, and images.
Nothing lost when a human takes over
Every message stays in the conversation thread in the inbox. When a handoff happens, your advisor sees the full history — so the context from voice and photos travels with the conversation instead of dying with the bot.
Why this wins in LATAM
Your competitors’ bots handle the customers who type. eugenia handles the customers who talk — which, in this market, is an enormous share of everyone who writes in. That’s not a nice-to-have; it’s the difference between answering your market and answering half of it.
Related features
- Human Handoff — Conversations land assigned in your advisor’s inbox with the full thread
- Audit & AI Provenance — The full transcript and timeline of every conversation
- Operational Reports — Team, funnel, and response-time metrics in the platform
Ready for an AI that speaks your customers’ language — literally? See our plans or request a demo below.