Features
The full audit stack
Every capability your business needs to own, monitor, and improve your AI chat agent.
Audit & AI Provenance
Every field eugenia's AI extracts carries its model, confidence score, and prompt fingerprint — visible and editable by your team. Plus a unified audit log of every action on the platform.
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Unified Audit Trail
Every action on the platform — by users, the system, or the AI — recorded in one audit log with a single write owner. Filter by actor, resource, and date. Access denials included.
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Operational Reports
In-app reports on your team, channels, leads, and funnel. SLA tracking, activity heatmaps, and per-advisor response times that separate human time from bot time.
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Integrations
Get notified in Slack when something needs your team, and push every qualified lead to your CRM through an HMAC-signed webhook. Two integrations, both running in production.
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Human Handoff
Configurable handoff rules per company — explicit requests, negative sentiment, and a deterministic backstop if the bot promises a human and doesn't deliver. Conversations land assigned in your advisor's inbox with the full thread.
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Voice Notes & Photos
Your customers send voice notes and photos on WhatsApp. eugenia transcribes the audio, understands the images, and answers — so no message goes ignored because it wasn't typed.
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