What Real-Time Alerts do
Every AI agent operates within rules. Sometimes it breaks them. The question is whether you find out in real time — or after the damage is done.
Eugenia monitors every conversation as it happens and fires an alert the moment a defined trigger is crossed.
What you can configure as a trigger
- Pricing violations — agent quotes a price outside your approved range
- Promise triggers — agent commits to a delivery time, refund, or feature you haven’t authorized
- Escalation failures — conversation reaches a defined threshold without human handoff
- Prohibited topics — agent engages with out-of-scope questions (competitors, legal, medical)
- Sentiment collapse — customer frustration score crosses a threshold
- Inactivity — conversation stalls for more than N turns without resolution
Why real-time matters
Post-hoc review is valuable. But some situations require action while the conversation is still live. A real-time alert means your team can intervene, take over the conversation, or follow up with the customer immediately — before the moment is lost.
Where alerts go
Alerts route to wherever your team actually works:
- Eugenia dashboard — priority inbox for reviewers
- Email — immediate notification to configured recipients
- Webhook — push to Slack, n8n, Zapier, or any HTTP endpoint
- Human review queue — flagged automatically for review